Privacy Policy

How MFI Expert and IMS Guru collect, use, and protect your information.

Last updated: March 2025

1. Introduction

MFI Expert and IMS Guru (“we”, “us”, “our”) are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, microfinance and core banking platform, and related services (“Services”). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

  • Information you provide: Name, email address, phone number, organization name, job title, and other contact or profile details you submit when requesting a demo, contacting us, or using our Services.
  • Account and usage data: Log-in credentials, usage of our platform (e.g. features used, actions taken), and support or communication history.
  • Device and technical data: IP address, browser type, device type, and similar technical information when you access our website or platform.
  • Data you process through our Services: As part of our microfinance and core banking software, we may process data that you or your organization upload or generate (e.g. customer records, transactions). We process such data only as necessary to provide and operate the Services, in accordance with our agreements and applicable law.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Respond to your inquiries, process demo requests, and provide customer support.
  • Send you service-related communications, updates, or (with your consent) marketing materials.
  • Monitor and analyse usage and trends to improve security, performance, and user experience.
  • Comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We may share information with:

  • Service providers: Third parties that help us operate our business (e.g. hosting, analytics, communication tools), under contractual obligations to protect your data.
  • Affiliates: IMS Guru and its affiliated entities, for the purposes described in this policy.
  • Legal and safety: When required by law, or to protect the rights, safety, or property of MFI Expert, our users, or the public.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer necessary for these purposes, we will delete or anonymize it in accordance with our retention practices and applicable law.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and secure infrastructure. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we strive to protect your data in line with industry practices.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access or receive a copy of the personal information we hold about you.
  • Correct or update inaccurate information.
  • Request deletion of your personal information, subject to legal or contractual retention requirements.
  • Object to or restrict certain processing of your information.
  • Withdraw consent where we rely on consent for processing.
  • Lodge a complaint with a supervisory authority.

To exercise these rights or for any privacy-related questions, contact us at info@mfiexpert.com.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies (e.g. session storage) to remember preferences, understand how the site is used, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. International Transfers

Your information may be processed in Kenya or other countries where we or our service providers operate. We take steps to ensure that such transfers are subject to appropriate safeguards where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. We encourage you to review this policy periodically. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or requests regarding this Privacy Policy or our privacy practices, contact us at:

MFI Expert / IMS Guru
Email: info@mfiexpert.com
Phone: +254 722 554455
Address: 6G, Maruti Heights, Langata Link Rd., Nairobi

MFI Expert is a product of IMS Guru.